Frequently Asked Questions

Sections:

  • SUBSCRIPTION AND ARCHIVES
  • NEWREPUBLIC.COM AND TABLET APPS
  • NEWSLETTERS AND SOCIAL MEDIA
  • BACK ISSUES
  • CONTACT THE STAFF

SUBSCRIPTION AND ARCHIVES

Answers to many common subscription questions are below. You can also visit our Customer Care site to manage your subscription, including:

  • Report missing or damaged issues
  • Change your delivery address
  • Update your email address
  • Renew your subscription
  • Pay an outstanding bill
  • Temporarily suspend your subscription
  • And much more

If you need assistance, please email NUBcustserv@cdsfulfillment.com.

You can also call 1-800-827-1289. If you are outside the United States, call (515) 237-3641. Both phone lines are open between the hours of 8am and 11pm (EST) Monday through Friday and 9:30am and 6pm (EST) on Saturdays.

How do I subscribe to The New Republic?

Subscribe online to get The New Republic for up to 82% off the newsstand price.
Link to: www.newrepublic.com/subscription/self/faq

If you would like to order a subscription by phone, call customer service at 1-800-827-1289. If you’re outside the US, you can call (515) 237-3641. Our phone lines are open between the hours of 8am and 11pm EST Monday through Friday and 9:30am and 6pm EST on Saturdays.

When will I receive my first issue?

Your first issue will arrive approximately 2-4 weeks after you place the order.

Can I receive a PDF download of the current issue?

If you have an active subscription and would like to receive a PDF copy of the new issue when it is published, please email NUBcustserv@cdsfulfillment.com with “Need Assistance” at end of the subject line.

Please include a note requesting a PDF subscription and your subscription account number in the body of your email.

For help finding your account number, click here.

Can I receive a PDF download of older, archived issues?

Due to copyright concerns, PDF copies of older, archived issues are not available.

How do I access the archives?

To access the archives, click here. Please note, you must be logged into NewRepublic.com as an active subscriber to gain access to the archives.

Link to:

You can also find a link to the archives by logging into NewRepublic.com, clicking “Magazine,” and then the “Access the EBSCO Archives” button on the right side of the page. You must be logged into NewRepublic.com as a subscriber to see the button.

Forgot your New Republic password? Click here for more information on resetting your password.

How do I find my subscription account number?

Your account number can be found on your magazine mailing label.

In order to login with your account number you will need to use one from no earlier than the OCT. '14 issue. You can also access your account number in our Customer Care site. Log in with the same email address and password you use for NewRepublic.com or enter your magazine mailing address.

Why am I no longer receiving my print magazine?

Your subscription may have expired. To check your account status, visit our Customer Care site.

If you missed a single issue or if your issue arrived damaged, you can report it in our Customer Care site.

How do I cancel my subscription?

To cancel your subscription, please call 1-800-827-1289. Outside of the US, please call (515) 237-3641.
Our lines are open between the hours of 8am and 11pm EST Monday through Friday or 9:30am and 6pm EST on Saturdays.

If I cancel my subscription, when does the cancellation go into effect?

Your cancellation request will be processed immediately, but because we date our magazines a few weeks ahead of time, you may receive an additional issue.

If I cancel my subscription, do I get a refund?

Yes, you will be prorated based on the number of unserved copies left in your subscription. It will be refunded to the credit card used to place the order. If there is no credit card or if the card is no longer valid, a check will be sent to your subscription mailing address.

Why do I need to provide a mailing address for a digital subscription?

We require a mailing address for digital subscriptions so we can send important subscription correspondence if your email address becomes undeliverable.

Which credit/debit cards do you accept?

We accept VISA, MasterCard, and American Express.

Do you take any other forms of payment apart from credit cards?

You can mail a check to the following address:

The New Republic
PO Box 6387
Harlan, IA 51593-1887

How do I get a receipt?

Please call us at 1-800-827-1289 between the hours of 8am to 11pm (EST) Monday through Friday or 9:30am and 6pm (EST) on Saturdays. Outside of the US, customers can call (515) 237-3641.

When do you charge my credit/debit card?

We charge your card when we process your order, but it may take a few days to appear on your statement.

How do I change my auto-renewal status?

To change your auto-renewal status, call us at 1-800-827-1289. Outside of the US, please call (515) 237-3641. Our lines are open 8am to 11pm EST Monday through Friday or 9:30am to 6pm EST on Saturdays.

I got a suspicious mailing or phone call about my subscription.

It is has come to our attention that some subscribers have received renewal notifications by phone and postal mail from agencies that are not authorized to sell or renew subscriptions on behalf of The New Republic.

Below is a list of agencies not authorized to sell or renew subscriptions on behalf of The New Republic. This list is not exhaustive, it includes only known violators: 

  • Customer Access Service
  • Increase Publications
  • Mags4Cheap
  • Magazine Network
  • Magazine Billing Network
  • Magazine Readers Service Center
  • Magazine Solutions (also listed as 'New Magazine Solutions' and 'Your Magazine Solutions')
  • Magazine Subscription Center
  • National Magazine Services
  • PolySpring
  • Publishers Billing Association
  • Publishers Billing Exchange
  • Publishers Billing Center
  • Readers Resource Solution
  • Union Digest
  • US Periodicals

 

We strongly recommend against sharing any financial information with these agencies.  If you ordered your subscription through an agent instead of directly from The New Republic, that agent may have renewal access. If you have questions about approved or approved agencies, please contact our subscriber services department at NUBcustserv@cdsfulfillment.com.

The safest way to renew your subscription is by enrolling in Continuous Service - you will know that your subscription will always renew directly through The New Republic. To enroll in continuous service, call our customer service team at 1-800-827-1289. If you are outside the United States, call (515) 237-3641. Both phone lines are open between the hours of 8am and 11pm (EST) Monday through Friday and 9:30am and 6pm (EST) on Saturdays.

If you receive a renewal notice and are unsure of its authenticity, please call our subscriber services department at the number above or send a scanned copy of the letter to NUBcustserv@cdsfulfillment.com.

 

NEWREPUBLIC.COM AND TABLET APPS

How do I set or change my password?
To change your password, visit our Customer Care site and click “Forgot password” on the login page.

If you never set your password, visit our login page and set one up in the Customer Care log in process.

Does NewRepublic.com have a paywall?

Yes, non-subscribers are limited to 15 articles per 30-day period. Subscribers can read an unlimited number of articles. Click here to subscribe for an unlimited number of articles.

How do I download The New Republic for iPad app?

You can download our app in the iTunes store.

The New Republic available on devices other than the iPad?

We work with a number of partners to ensure you can read The New Republic on your preferred device.

Please note that if you order a digital subscription from any of the partners below, you will only have access to The New Republic on that device. All subscription and app support will be provided by the company from which you purchased.

If you purchased a subscription through The New Republic, your subscription includes access to the iPad edition.

Amazon Kindle Edition (sold and managed by Amazon)
Subscribe to The New Republic on your Kindle http://www.amazon.com/The-New-Republic/dp/B0037QG5XU
More information about Kindle subscriptions http://www.amazon.com/gp/help/customer/display.html/ref=kinw_subs_lrnmore?ie=UTF8&nodeId=201265770

 

Barnes & Noble NOOK Edition (sold and managed by Barnes & Noble)
Subscribe to The New Republic on your NOOK http://www.barnesandnoble.com/w/the-new-republic-tnr-ii-llc/1107965949
More information about NOOK subscriptions http://www.barnesandnoble.com/u/nook-books-frequently-asked-questions-faq/379003486/

Zinio Edition (sold and managed by Zinio)
Subscribe to The New Republic via Zinio http://www.zinio.com/magazine/The%20New%20Republic/pr-500645390/cat-cat1960024
More information about Zinio http://www.zinio.com/help/index.jsp?lsid=&vid=

Google Play Edition (sold and managed by Google)
Subscribe to The New Republic via Google Play https://play.google.com/store/newsstand/details/The_New_Republic
More information about Google Play https://support.google.com/googleplay/?hl=en

I'm an iPad subscriber and can't access NewRepublic.com:

If your subscription was purchased through iTunes, it does not include access to NewRepublic.com or the print magazine. All subscriptions purchased through The New Republic include access to the website.

You can purchase a full-access subscription through The New Republic here.

For iTunes support, please contact Apple.

Subscribers who purchased their subscriptions through the Kindle store, the NOOK store, Zinio, or Google Play also do not have access to NewRepublic.com.

How do I sign into the iPad app?

To sign into the iPad app, enter the email address and password associated with your subscription.

To reset your password or update the email address associated with your account, visit our customer service site.

If your subscription was purchased through Apple, you do not need to sign into the New Republic for iPad app.

Instead, please make sure your iPad is signed into your Apple account by tapping Settings > iTunes & App Store. There, you should see “Apple ID:” and your account email address. If you do not see your account email address, please sign in with your Apple ID. Return to the New Republic for iPad app and tap “Restore All Purchases.” The magazine issues you have paid for should become available.

If you are repeatedly unable to log in to the iPad app, please contact our customer service team at NewRepublicDigital@cdsfulfillment.com.

You can also call 1-800-827-1289, or (515) 237-3641 outside of the US. Our phone lines are open between the hours of 8am and 11pm EST Monday through Friday and 9:30am and 6pm EST on Saturdays.

Can I get back issues on my iPad?

Our app was launched with the first issue of 2013. Every issue from 2013 through today is available on the app.

Issues published earlier than 2013 are not available on the iPad. Read more about our online archives here.

What should I do when my New Republic for iPad app crashes?

If your app is crashing repeatedly, try force-quitting the app and then reopening it. If your app is still having trouble, try turning off your device and turning it back on. As a last-resort, you can try deleting the app from your iPad and reinstalling it.

For iTunes support, please contact Apple.

How can I increase the font size on my iPad edition?

At this time, our app does not support font size changes.

How can I read the iPad edition in landscape format?

Our app is optimized for portrait layout. We don’t currently support horizontal viewing, unless you can read sideways, in which case we say “bravo!”

How do I leave a comment online?

We use LiveFyre, a trusted partner used by many other publishers, to power our commenting system.  LiveFyre commenting accounts are separate from New Republic accounts.

To leave a comment, click “Post comment as.” You will be prompted to create a LiveFyre account using your email address, Twitter account, Facebook account, or other social media accounts of your choosing.

At this point in time, we do not plan on consolidating commenting accounts with New Republic accounts.

NEWSLETTERS AND SOCIAL MEDIA

Does The New Republic have any free email newsletters?

Yes, The New Republic has two free daily newsletters:
  New Republic Daily gives you a daily dose of politics, culture, and big ideas.
QEDaily provides the latest healthcare, climate, and policy analysis from Jonathan Cohn and team.

To sign up for our newsletters, click here.

I signed up for your newsletters — why am I not receiving them regularly?

Please contact customer service.

I no longer want to receive emails from The New Republic.

We keep two databases for our emails, one subscription-related emails, and one for newsletters and marketing promotions.

To unsubscribe from New Republic newsletters and marketing emails click here, enter your email address in the lower box and click "manage." You can also click the link at the bottom of the most recent email you received.

To unsubscribe from New Republic subscription notifications, click here.

Where can I find a list of all your RSS feeds?

Click here for a list of New Republic RSS feeds.

How can I follow The New Republic on social media? The New Republic has the following social media profiles:

Facebook
Twitter
Google Plus
Tumblr
Instagram

How do I find your staff members’ social media profiles?

Coming Soon

BACK ISSUES

Are printed back issues available?

To purchase a back issue, please contact NUBcustserv@cdsfulfillment.com. Back issues cost $8 for US delivery, $10 for Canadian delivery, and $12 for delivery to all other countries. Prices listed in US dollars.

You can also call 1-800-827-1289. If you are outside the United States, call (515) 237-3641. Both phone lines are open between the hours of 8am and 11pm (EST) Monday through Friday and 9:30am and 6pm (EST) on Saturdays.

How do I request an article reprint?

To request an article reprint, please contact (need new email address)

 

CONTACT US

How do I contact The New Republic?
To manage your subscription, visit our Customer Care site.

You may also contact us by email, phone, or mail. Please include your account number in any correspondence for faster service.

Mail:
The New Republic
PO Box 6387
Harlan, IA 51593-1887

Phone: 
1-800-827-1289
Canadian and international customer can call (515) 237-3641.
Both lines are available between the hours of 8am and 9pm EST Monday through Friday and 9:30am and 6pm EST on Saturdays.

Email: 
NUBcustserv@cdsfulfillment.com

To submit a manuscript or letter to the editor, please email letters@tnr.com.

To submit poetry, please email poetry@tnr.com